Reducing Fair Housing Claims by Providing Exceptional Customer Service Webinar

Thursday, February 25, 2021, 12 noon to 1:00 pm

AHMA Member: $60 • Non-Members: $100
Trainer: Ruben Rivera-Jackman

This interactive and didactic webinar session will provide housing services providers with an enhanced understanding of the importance of providing good customer service and strategies for developing safe relationships with residents while staying within fair housing guidelines.

Take-Aways:
At the completion of this webinar, participants will be able to:
* Enhanced awareness of the characteristics of Good and Bad Customer Service.
* Identify effective Communication Skills.
* Strategies for managing difficult Resident Behaviors.
* Discuss Property Management Best Practices.
* Identify skills for developing safe relationships with residents while staying within fair housing guidelines.
* Address the 10 most common fair housing mistake

Register Here

Trainer: Ruben Rivera-Jackman