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NAHMA Key People Skills Webinar: Communicating with Confidence
Tuesday, November 28, 2017, 11:00 AM - 12:30 PM PDT
Category: Trainings
NAHMA Key People Skills Webinar: Communicating with Confidence Tuesday, November 28, 2017 • 11:00 am to 12:30 pm AHMA Member: $100 • Non-member: $150 Trainer: Brenda Harrington, Adaptive Leadership Strategies, LLC Whether it is a conversation with a coworker, resident or contractor, an email going out to a group of people or report being written to share information on an important topic, communicating effectively can be a challenge. Even when we work extra hard to deliver clear and concise details, it is not uncommon for messages to be misunderstood by the person, or people on the receiving end of the message we’re trying to deliver. Believe it or not, the use of conversation models and tools can help make communicating easier and much more effective! During our upcoming webinar, Communicating with Confidence, we will talk about many different aspects of communication, including: • Different types of communication
• Connecting with your audience
• Effective customer service
• Delivering feedback
• Difficult conversations
This special event is brought to you by NAHMA, hosted by Rocky AHMA and open to all AHMA members. |
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