Etiquette Essentials for Professional Success Webinar
Tuesday, March 28, 2023, 10:00 am to 11:30 am
AHMA Member: $99 • Non-Members: $125
Business is made or lost on first and on-going impressions. Those who present themselves with polish, confidence and courtesy will build productive relationships with coworkers and residents. Learn the essential skills you need to succeed in business and professionally represent the corporate brand.
First Impressions
• Why etiquette is important
• YOU are the organization
Digital Diplomacy
• Phone etiquette
• Email dos and don’ts
• Appropriate use and best practices for social media
Meeting Manners
• Meeting do’s and taboos
• Receiving visitors
Workplace Etiquette
• Showing courtesy and respect to co-workers
• Common courtesies: office gossip and workplace issues
Arden Clise is an expert in the field of business etiquette and customer service. As an author, speaker, trainer, and coach, Arden helps companies have a competitive advantage through confident, polished, and courteous employees.
Author of Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success, Arden also wrote regular business etiquette columns for the Puget Sound Business Journal, and 425 Business magazine. She has been quoted in several national and international publications including Real Simple magazine, the Wall Street Journal, and China Daily USA.
Prior to becoming an etiquette consultant, Arden worked for several Northwest organizations including Washington Mutual Bank and Salal Credit Union and has more than 25 years of business experience in marketing, management, event planning, and public relations.
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