Reducing Fair Housing Claims by Providing Exceptional Customer Service - February 25 Fair Housing Training for Front line Staff - February 26 Understanding LIHTC with RD Webinar - March 10 Basic Tax Credit - March 24 Can’t We All Get Along?: Dealing with Difficult People and Difficult Situations - March 31 Intermediate HUD Occupancy - April 28 Qualifying Households – Workshop Webinar - May 12 Safety Planning: Minimizing Impacts to Operations - May 13 Compassion Fatigue: Cultivating Work Life Balance to Avoid Burn-Out - May 20 Overview of the HUD Contract Renewal Options - June 9 It’s About Ethics: Creating and Maintaining Personal and Professional Boundaries - June 10 Violence Against Women Act (VAWA) Training - July 14 Let’s Talk About the Elephant in the Room: Non-Smoking and Smoke-Free Housing Communities: Best Practices - July 15 Reasonable Accommodations: Pet Policy vs. Service and Companion Animals - August 19 Green Operations and Maintenance - September 9 Section 504 Fundamentals: Reasonable Accommodations and General Fair Housing Guidelines - September 16 Building the Four T’s of Resident Engagement: Trust, Time. Transparency and Technology - October 14 HUD Update Training - November 10 Effectively Engaging in Difficult Conversations About Racial Inequality: A Call to Action - November 18
Webinar Catalog:
Fair Housing 101 Basic HUD Occupancy Webinar Part 1 & 2 Challenging Behaviors Associated with Untreated Mental Health Conditions Do the Right Thing - Property Management Ethics webinar Documenting Resident violations webinar Elephant in the room: Non-smoking policies: best practices webinar It's About Ethics: Creating and maintaining personal and professional boundaries Legislative Update July 2019 Mental Health Crisis Planning with Residents in Affordable Housing MH 101: Basic overview of Mental health conditions Preventative Maintenance Webinar Reasonable Accommodations: Pet Policy vs Service-Companion Animal webinar Reducing Fair housing claims by providing exceptional customer service Role of the service coordinator in preventing bedbug infestation in public housing Tenant Selection Basics VAWA Waiting list management webinar
2018 Washington Affordable Housing Management Convention - Day 1
